When you pay online on Trantore Shop, the store does not get your money straight away. Trantore holds it until you say the item arrived well.
Pay with mobile money or card through Paystack. Trantore holds the money; the store sees that you have paid.
The store accepts your order and sends it, gets it ready for pickup, or arranges a meet-up with you. Follow each step under My orders.
Once you have the item and checked it, open the order and tap “I received it, all good”. Only then is the money released to the store.
If you say nothing, the money is released automatically 3 days after the store marks the order delivered. The exact time shows on your order.
Before the time runs out, open the order and tap “Report a problem”. The money stays held while Trantore looks into it with you and the store.
If the store declines your order, or you cancel before it accepts, you get your money back in full. After a reported problem, Trantore decides on a full refund, a part refund, or paying the store.
Some stores also let you pay when you get the item. That money never passes through Trantore, so it is not covered by buyer protection.
Paying in person?
Do not pay any money until you have received the item and checked it is in good shape.
